Care Advisor

Job Summary

A company is looking for a Care Advisor to assist families in finding and managing in-home caregivers.

Key Responsibilities

• Guide members through the caregiver search process and maintain relationships with families and caregivers
• Provide ongoing support to ensure satisfaction after caregiver hire
• Document interactions accurately in the electronic health record system

Required Qualifications

• High school diploma or equivalent is required
• Some college-level coursework is preferred
• At least one year of experience in a productivity-based customer service role or call center environment, or a minimum of two years in a customer service environment
• Previous healthcare experience is preferred