Job Summary
A company is looking for a Care Advisor to assist families in finding and managing in-home caregivers.
Key Responsibilities
- Guide members through the caregiver search process and maintain relationships with families and caregivers
- Provide ongoing support to ensure satisfaction after caregiver hire
- Document interactions accurately in the electronic health record system
Required Qualifications
- High school diploma or equivalent is required
- Some college-level coursework is preferred
- At least one year of experience in a productivity-based customer service role or call center environment, or a minimum of two years in a customer service environment
- Previous healthcare experience is preferred
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