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Customer Success Consultant

7/11/2025

N/A

Job Summary

A company is looking for a Consultant to help implement workforce management solutions that enhance customer experience and operational efficiency.

Key Responsibilities
  • Ensure smooth implementation and adoption of the platform, driving customer success
  • Facilitate discovery sessions and manage customer expectations throughout the implementation process
  • Provide training and support to customers, advocating for their needs and ensuring compliance with relevant laws
Required Qualifications
  • Experience in retail, hospitality, or similar environments to understand labor challenges
  • 2+ years of experience in software implementation, configuring Workforce Management solutions, or Customer Success
  • Retail and/or Workforce Management experience
  • Demonstrated ability to align customer expectations with project timelines
  • Polished communication skills and strong organizational abilities

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