Care Management Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Provide outreach to members via phone to support care plans and connect them to health plan and community resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Call center experience handling high volumes of inbound and outbound calls
• Knowledge of existing benefits and resources to address Social Determinants of Health (SDOH) needs
• Ability to comply with all policies and standards