Care Partner Team Lead

Job Summary

A company is looking for a Care Partner Team Lead.

Key Responsibilities

• Lead a team of Care Partners, managing non-clinical escalations and supporting member advocacy throughout the care continuum
• Facilitate team meetings, monitor quality and productivity metrics, and develop coaching plans for team members
• Assist in recruitment processes and provide coverage support as needed

Required Qualifications

• Proven leadership and mentorship experience, particularly with hourly employees
• Prior experience in healthcare, customer service, or technology preferred
• Ability to manage and adapt to a fast-paced, changing environment
• Familiarity with technology tools such as video conferencing and electronic health records
• Availability to work a set schedule, Monday through Friday