Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager - West.

Key Responsibilities

• Serve as the primary point of contact for a designated client portfolio, managing communication and collaboration on campaigns and projects
• Act as an internal liaison for account health updates and escalate churn risks as necessary
• Collaborate with the Sales team to identify up-sell and cross-sell opportunities and lead interactive brainstorming sessions for innovative technology use

Required Qualifications

• 2+ years of experience in Account Management, Client Services, or Digital Marketing
• Proven ability to build relationships that foster business growth
• Knowledge in SaaS, mobile, ESPs, APIs, marketing automation, or marketing analytics
• Familiarity with HTML and CSS
• Understanding of digital marketing metrics and strategies to enhance engagement