Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to manage client relationships in digital marketing.

Key Responsibilities:

• Manage a portfolio of accounts to ensure client services are performed well and meet client needs
• Collaborate with clients and internal teams to make strategic decisions and adjustments for optimal results
• Identify service gaps and propose solutions, including service upgrades, while coordinating monthly reporting calls

Required Qualifications:

• 3-5 years of experience in a digital marketing agency
• Experience in the legal industry is a plus
• Deep understanding of digital marketing services and strategies
• Experience with SEO + PPC or SEO + SOCIAL is required
• Proven track record in managing client accounts effectively