Client Operations Manager

Job Summary

A company is looking for a Client Operations Manager to oversee day-to-day operations for health plan and channel partner programs.

Key Responsibilities

• Manage partner operations and optimize operational workflows for health plans and strategic partnerships
• Lead eligibility operations, including user-acceptance testing and monitoring post-launch files
• Serve as the claims-billing operations liaison, supporting system setup and tracking denials

Required Qualifications

• 5+ years in client operations, implementation, or revenue operations, preferably in health plans or digital health
• Experience managing eligibility feeds, EDI/API integrations, or healthcare data pipelines
• Working knowledge of claims billing or revenue cycle management processes
• Fluency in Excel/Sheets and experience with BI or visualization tools like Looker/Tableau
• Strong project management experience, including running UAT cycles and maintaining multiple timelines