Vice President of Workforce Management

Job Summary

A company is looking for a Vice President, Global Workforce Management.

Key Responsibilities

• Develop and implement a global workforce management strategy aligned with enterprise goals
• Oversee end-to-end workforce management delivery, ensuring efficiency and adherence to budget goals
• Build and lead a high-performing global team while fostering a culture of innovation and accountability

Required Qualifications

• Bachelor's degree required; MBA or advanced degree preferred
• 12+ years in workforce management within global BPO or contact center operations, with at least 7 years in senior leadership
• Expertise in global forecasting, capacity planning, and scheduling
• Proficient in workforce management platforms (e.g., IEX, Verint, Genesys, NICE)
• Proven ability to lead global teams and deliver operational excellence