Job Summary
A company is looking for a Senior Manager or Director, Client Success Strategy.
Key Responsibilities
- Lead strategic initiatives to enhance client retention, satisfaction, and relationships
- Oversee management and growth of key client accounts, ensuring exceptional service
- Collaborate with internal teams to align on project goals and enhance client success strategies
Required Qualifications
- Minimum of 5 years of experience in client success or related fields
- Proven experience in developing and executing client success strategies
- Experience collaborating with sales, product, engineering, and data science teams
- Strong analytical skills with a data-driven approach to decision-making
- Experience in the electric utility industry and application development is a plus
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