Cloud Customer Success Manager

Job Summary

A company is looking for a Cloud Customer Success Manager - Azure/AWS - Remote US Only.

Key Responsibilities

• Conduct customer business reviews focused on cloud utilization and cost optimization opportunities
• Collaborate with peers and managers to steer CSP operations and manage customer relationships
• Maintain documentation and monitor KPIs and SLAs to ensure high customer satisfaction

Required Qualifications

• 1-2 years of experience as a Customer Success Manager or in a similar role
• BS Degree in Business or a Technology-related field; graduate degree appreciated
• Willingness to obtain FinOps Practitioner Certification
• Experience with public cloud billing and licensing models or willingness to learn
• Familiarity with AWS Management Console and Azure Portal or willingness to learn