Service Desk Level 2 Analyst

Job Summary

A company is looking for a Service Desk Level 2 Analyst.

Key Responsibilities

• Provide second-level support for desktops, laptops, printers, mobile devices, software, and network systems
• Troubleshoot and resolve technical issues; escalate when necessary
• Collaborate with IT teams to address systemic issues and improve service delivery

Required Qualifications

• Associate or Bachelor's degree in IT or related field
• HDI Support Center Analyst (HDI-SCA) certification preferred
• ITIL Foundation certification preferred
• 2-4 years of experience in technical support, with at least 1 year in a service desk environment
• Proficiency with Microsoft Office Suite and Windows OS