Community Cultural Broker *** Urgently Hiring

About the position

The Community Cultural Broker position at Shields for Families is a vital role aimed at providing support to parents and caregivers in maintaining a safe and nurturing home environment. This position involves a hands-on approach to address various issues that families face, including resourcing for housing, clothing, food, and hygiene. The role requires engaging with families to educate them on cleanliness, organization, nutrition, meal preparation, budgeting, and identifying safety hazards within their homes. Services are primarily delivered in the home, but may also extend to community settings such as SSI buildings and housing facilities, where advocacy for court and other resources is necessary. In this role, the Community Cultural Broker will be responsible for assessing the needs and interests of families, providing supportive services and resources, and maintaining accurate progress notes on all contacts and outcomes. The position requires collaboration with SHIELDS staff to develop program objectives and implementation strategies, as well as maintaining working relationships with local agencies for referrals and linkages. The role also includes mandated reporting responsibilities, ensuring that any suspected abuse is reported to the appropriate clinical supervisor or program manager. The work environment is hybrid, allowing for both remote and in-person interactions, with a typical schedule from Monday to Friday, 8:30 am to 5:00 pm. The position requires a commitment to team objectives and the philosophies of SHIELDS for Families, with an emphasis on culturally sensitive practices and respect for the community and clients served.

Responsibilities
• Provide parents and caregivers with skills to maintain a safe and nurturing home.
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• Address issues of resourcing such as housing, clothing, food, and hygiene.
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• Educate families on cleanliness, organization, nutrition, meal preparation, and budgeting.
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• Engage families in community resources and advocate for their needs.
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• Maintain accurate and current progress notes on all contacts and outcomes.
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• Attend weekly supervision, training, and meetings as required.
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• Develop program objectives and evaluation criteria with SHIELDS staff.
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• Maintain client files, reports, and statistics per agency requirements.
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• Report emergencies and adhere to safety policies and procedures.
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• Perform other duties as assigned.

Requirements
• High school diploma or GED required.
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• Experience in social services or a related field preferred.
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• Knowledge of agency policies and procedures, including HIPAA compliance.
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• Proficiency in Microsoft Word, Excel, and Access.
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• Excellent verbal and written communication skills.
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• Ability to work independently and demonstrate flexibility.
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• Current California driver’s license with a reliable transportation record.
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• Experience working with high-risk families.

Nice-to-haves
• Experience in advocacy and community engagement.
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• Knowledge of budgeting and financial management.
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• Skills in cooking and meal preparation.
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• Ability to maintain a culturally sensitive approach in service delivery.

Benefits
• Mileage reimbursement
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• Health insurance
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• Dental insurance
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• Employee assistance program
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• Vision insurance
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• Employee discount programs
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• 403(b) retirement plan
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• Loan forgiveness
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• Life insurance
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• Referral program
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• Pet insurance