Consumer Protection Compliance Analyst

Job Summary

A company is looking for a Consumer Protection Compliance Analyst to work remotely.

Key Responsibilities

• Design and implement quality assurance reviews for AI/ML models to detect customer complaints
• Perform compliance monitoring to ensure adherence to banking partner requirements and timely resolution of customer complaints
• Develop and report on key performance indicators (KPI) related to the Complaint Management Program

Required Qualifications

• Bachelor's Degree with 5+ years of experience in financial services compliance
• Experience in developing and implementing compliance processes and reporting KPIs
• Familiarity with regulatory compliance and consumer protection laws
• Proven experience in drafting compliance procedures and process flows
• Background in training and monitoring AI and ML models