Consumer Protection Compliance Analyst

Job Summary

A company is looking for a Consumer Protection Compliance Analyst.

Key Responsibilities

• Design and implement quality assurance reviews for AI/ML models detecting customer complaints
• Perform compliance monitoring to ensure adherence to banking partner contractual requirements
• Develop and report on key performance indicators relevant to the Complaint Management Program

Required Qualifications

• Bachelor's Degree with 5+ years of experience in financial services compliance
• Experience in developing and maintaining KPIs and compliance processes
• Proven ability to draft compliance procedures and process flows
• Background in training and monitoring AI and ML models
• Familiarity with regulatory compliance and consumer protection laws