Correspondence Response Supervisor

Job Summary

A company is looking for a Correspondence Response Supervisor to oversee the customer response department and ensure quality service delivery.

Key Responsibilities

• Provide leadership and mentorship to department staff while managing administrative HR functions
• Ensure quality and timeliness of responses to customer complaints across various channels
• Implement and monitor operational controls related to client complaints and departmental workflows

Required Qualifications

• High School Diploma or equivalent required
• 7+ years of experience in Mortgage Servicing and MSP
• 3+ years of supervisory experience
• Strong knowledge of mortgage servicing guidelines and applicable laws
• Associates degree or higher preferred