Crisis Support Specialist

Job Summary

A company is looking for a Crisis Support Specialist to join the Maine Crisis Line team.

Key Responsibilities

• Build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis
• Develop crisis stabilization plans with callers, utilizing clinical support for the least invasive interventions

Required Qualifications

• Associate's degree is required
• One year of relevant experience is preferred, including work in behavioral health or human services settings
• Ability to earn the MHRT-CSP certification within 30 days of employment is required
• Previous experience in a call center or customer service environment is a plus
• Must pass a criminal background check and meet other compliance requirements