Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advisory Manager to enhance customer advocacy and showcase customer success.

Key Responsibilities

• Design and execute customer advocacy strategies aligned with business objectives
• Identify and nurture high-potential customer advocates through tailored engagement
• Oversee the creation of customer success content and manage advocacy programs

Required Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field; MBA is a plus
• 5+ years of B2B marketing experience, with 3+ years in customer advocacy or marketing within the SaaS/Tech space
• Proven success in building customer advocacy programs and managing online communities
• Experience collaborating with Sales, Customer Success, and Product teams
• Familiarity with CRM and advocacy platforms such as Salesforce or Influitive