Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative who is passionate about helping others in a fast-paced, virtual environment.

Key Responsibilities

• Handle inbound service and reservation calls with efficiency and professionalism
• Accurately process changes to existing reservations in a timely manner
• Utilize available resources to ensure customers receive a remarkable experience

Required Qualifications

• Reliable availability to work a full-time schedule of 35-45 hours/week
• Completion of a 6-week training schedule, Monday-Friday, 10am-7pm EST
• Ability to consistently deliver exceptional customer service
• Strong typing skills and proficiency with internet navigation and Microsoft Office
• Self-motivated and adaptable to succeed in a structured virtual call center