Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Receiving inbound calls pre-service, service, and post-service
• Conducting outbound call follow-ups
• Collaborating with data recovery engineers to report findings and answer technical questions about the data recovery process

Required Qualifications

• 2-4 years of sales experience
• Associate/Bachelor Degree or equivalent work experience
• Ability to work independently and as part of a team
• Passion for staying ahead of current and future technologies
• Experience in analyzing and evaluating customer needs