Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide personalized experiences for customers in a remote setting.

Key Responsibilities

• Build rapport with customers and resolve requests on first contact
• Educate customers about their insurance policies
• Utilize multiple systems to meet service level goals and objectives

Required Qualifications

• 1+ years of customer service experience or an undergraduate degree in lieu of experience
• High School Diploma or GED
• 2+ years of customer service experience preferred
• Proficiency with Microsoft Office Suite
• Experience in insurance financial products, hospitality, or retail sales is advantageous