Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide enterprise-level support to customers and partners.

Key Responsibilities

• Develop a deep technical understanding of products and provide extraordinary technical support across various channels
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues while following standard procedures for escalation
• Document knowledge in the form of tech notes and participate in real-time forums for customer inquiries

Required Qualifications

• BS degree in Computer Science or equivalent work experience
• 5+ years' experience supporting enterprise customers or working with distributed systems
• Expert-level troubleshooting and critical thinking skills
• Experience with Linux, AWS, Azure, and Networking
• Passionate about working on complex technical issues