Senior Customer Experience Associate

Job Summary

A company is looking for a Senior Customer Experience Associate.

Key Responsibilities:

• Deliver exceptional customer care through various communication channels
• Educate customers about products and proactively resolve issues
• Engage with customers on social media and contribute to process improvements

Required Qualifications:

• 2+ years of experience in a customer-facing role, preferably in e-commerce or retail
• Ability to multitask and manage time effectively in a fast-paced environment
• Passionate about sustainability and providing outstanding customer experiences
• Full understanding of social media platforms for customer engagement
• Experience with customer experience metrics and tools is a plus