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Customer Care Supervisor

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Care Supervisor to oversee a team in the Contact Center.

Key Responsibilities
  • Lead and supervise a team of Customer Care Advocates handling customer inquiries
  • Manage daily operations of the Contact Center, ensuring efficient response times
  • Conduct performance monitoring and provide feedback to enhance team performance
Required Qualifications
  • Bachelor's degree or equivalent experience in customer service or a related field
  • 3+ years of experience in a high contact center environment
  • 1+ years of team leadership or supervisory experience
  • Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems)
  • Flexibility and adaptability to work effectively in a fast-paced environment

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