Job Summary
A company is looking for a Customer Care Supervisor to oversee a team in the Contact Center.
Key Responsibilities
- Lead and supervise a team of Customer Care Advocates handling customer inquiries
- Manage daily operations of the Contact Center, ensuring efficient response times
- Conduct performance monitoring and provide feedback to enhance team performance
Required Qualifications
- Bachelor's degree or equivalent experience in customer service or a related field
- 3+ years of experience in a high contact center environment
- 1+ years of team leadership or supervisory experience
- Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems)
- Flexibility and adaptability to work effectively in a fast-paced environment
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