Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to oversee a team in the Contact Center.

Key Responsibilities

• Lead and supervise a team of Customer Care Advocates handling customer inquiries
• Manage daily operations of the Contact Center, ensuring efficient response times
• Conduct performance monitoring and provide feedback to enhance team performance

Required Qualifications

• Bachelor's degree or equivalent experience in customer service or a related field
• 3+ years of experience in a high contact center environment
• 1+ years of team leadership or supervisory experience
• Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems)
• Flexibility and adaptability to work effectively in a fast-paced environment