Customer Experience Operations Manager

Job Summary

A company is looking for a Customer Experience Operations Manager to scale support systems and enhance customer service efficiency.

Key Responsibilities

• Collaborate with data teams to ensure reliable data for analysis and decision-making
• Lead the strategy and operations of AI-powered support tools and manage Zendesk administration
• Identify data-driven opportunities to optimize the customer support funnel and improve customer experience

Required Qualifications

• 3+ years of experience in support operations at a high-growth SaaS company
• Deep expertise with Zendesk and advanced skills in Excel/Google Sheets
• Proven ability to lead cross-functional initiatives and work with multiple stakeholders
• Experience with AI-based systems and solutions
• Strong analytical and systems-oriented mindset