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Customer Experience Solution Engineer

5/28/2025

No location specified

Job Summary

A company is looking for a ZCX Channel Customer Experience Consulting Solution Engineer.

Key Responsibilities
  • Act as a trusted advisor for CX channel partners in North America and LATAM, translating technical and business requirements into solutions
  • Develop and maintain strong relationships with Partner Customer Experience pre-sales teams and other key stakeholders
  • Execute technical presales training and ongoing enablement for ZCX Partners while engaging with internal product teams to drive feedback for product innovation
Required Qualifications
  • 5+ years of experience in CX/Cloud CCaaS Channel Solution Engineering
  • Strong business and technical acumen within the CX industry, including Contact Center and related technologies
  • Demonstrated understanding of Customer Experience market trends and channel partnership strategies
  • Experience in building and executing go-to-market Channel strategies
  • Familiarity with sell-through channel sales motions

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