Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Consultant to enhance customer satisfaction and service delivery.

Key Responsibilities

• Resolve customer inquiries and issues promptly
• Document cases accurately and efficiently while meeting performance metrics
• Collaborate with internal and external support teams to promote additional products and services

Required Qualifications

• Minimum of 1 year in customer service or a similar role
• Strong background in de-escalating calls and resolving customer issues
• Ability to thrive in a fast-paced environment
• Basic digital literacy and technical troubleshooting skills
• Experience in multitasking effectively