Customer Experience Systems Associate

Job Summary

A company is looking for a Customer Experience Systems Sr. Associate.

Key Responsibilities

• Analyze CRM data to identify trends and create reports for stakeholders
• Assist with data migration and integration to ensure seamless workflows
• Manage business requirements and optimize CRM workflows for efficiency

Required Qualifications

• 3+ years of experience with CRM systems
• 2+ years in data analysis and reporting
• 3+ years with Salesforce Service Cloud or similar CRM
• Experience in designing CRM-related reports and dashboards
• Knowledge of CRM system technical architecture and process optimization methods