Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to build and lead programs that strengthen relationships with existing customers and drive account expansion.

Key Responsibilities

• Lead lifecycle marketing across the customer journey from onboarding to advocacy
• Build and manage customer community programs, including user groups and engagement campaigns
• Create email and nurture campaigns to support retention and customer communications

Required Qualifications

• 5-8 years of experience in lifecycle marketing or customer engagement roles
• Experience running nurture or lifecycle campaigns via email or marketing automation platforms
• Background in developing customer stories and managing review platforms or community channels
• Detail-oriented and organized, with the ability to manage multiple programs and timelines
• Collaborative and strategic, capable of connecting marketing goals with business outcomes