Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to facilitate the successful onboarding of high-value customers.

Key Responsibilities

• Manage customer relationships from the point of sale through successful implementation
• Educate customers on products and ensure smooth adoption by communicating setup requirements and addressing technical issues
• Collaborate with internal teams and act as the customer's advocate throughout the onboarding process

Required Qualifications

• 5+ years of experience in the mobile or software industry
• University degree or equivalent experience
• Basic familiarity with telecommunications/mobile technology
• Experience in leading cross-team complex project management
• Project management knowledge/experience with the ability to define goals and tasks