Customer Research Specialist

Job Summary

A company is looking for a Customer Research & Analytics Specialist II.

Key Responsibilities

• Manage customer satisfaction programmes, including survey refinement and quarterly reporting
• Deliver strategic research projects by planning, designing, and analysing market studies
• Present findings with clarity and actionable recommendations

Required Qualifications

• Market research experience with demonstrated expertise in generating insights
• Degree-level education and a relevant research qualification
• Strong project management skills and ability to work across multiple deadlines
• Proficiency in Microsoft Office Access and SharePoint
• Knowledge of SPSS and R is beneficial