Customer Service Representative

Job Summary

A company is looking for an Associate Customer Service Rep.

Key Responsibilities

• Respond to customer/engineer requests via various communication methods
• Process service requests and maintain customer equipment records
• Schedule installations and preventative maintenance visits while ensuring compliance with ISO standards

Required Qualifications

• High School Diploma or equivalent
• 1+ years of customer service experience in a call center environment
• Previous experience with ServiceMax, SalesForce, and/or SAP is a plus
• Prior experience dispatching technicians is preferred
• Computer proficiency with Microsoft Office and other software applications