Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to assist customers with service-related inquiries and support.

Key Responsibilities

• Provide daily customer support regarding billing, order status, and technical assistance
• Maintain detailed records of customer interactions and assist with inventory and returns
• Collaborate with technical staff to resolve customer issues and implement process improvements

Required Qualifications

• High school diploma and willingness to learn through on-the-job training
• 2+ years of customer service experience
• Working knowledge of Salesforce, PC and Mac operating systems, and Microsoft Office365 applications
• Strong communication skills and ability to remain calm and professional