Customer Service Representative for 3PL Logistic Company

Job Responsibilities:

· Communicate with customers to receive and process orders accurately

· Provides timely resolution of customer complaints, concerns, and inquiries

· Tracks orders for customers and resolves shipping/order issues for customers

· Coordinate scheduling pickups with carriers

· Must have 3PL knowledge and vendor compliance to Major Department and Chain Discount Stores

· Inventory control

· Acts as a liaison between customers and all other departments

· Maintain and update customer files

· Follow-up on orders in progress

Job Requirements:

· Must have knowledge of vendor compliance for major department stores

· Applicant must have minimum 1 years experience in logistic and warehousing

· Must be fluent in English. Spanish and English Bilingual a plus

· Excellent math and data entry skills

· Must have excellent communication and organizational skills

· Must be able to multi task and pay attention to detail

· Must handle customer issues with a sense of urgency

· Must possess good computer skills

Work Remotely
• No

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:
• Monday to Friday
• Overtime
• Weekends as needed

Education:
• High school or equivalent (Preferred)

Experience:
• 3PL Logistics: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person