Client Support Representative

Job Summary

A company is looking for a Client Support Representative - Level 1 in the Hospitality Management Software sector.

Key Responsibilities

• Provide front-line technical support via phone, email, and chat
• Diagnose and resolve client issues while striving for first-call resolution
• Log client issues, monitor user-reported problems, and ensure timely resolution

Required Qualifications

• Minimum 2+ years experience in Hotel Front Desk Operations or Hotel Front Office Management
• Experience with roomMaster hospitality management software is highly advantageous
• Strong troubleshooting skills and experience in technical support
• High level of knowledge of Windows operating systems and basic networking concepts
• Legally authorized to work in the United States