Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support in a remote setting.

Key Responsibilities

• Responds to end-user inquiries and resolves issues related to telecommunications networks, hardware, and business applications
• Isolates problem sources and collaborates with internal teams and vendors for resolution
• Follows up with users to ensure issues are resolved and maintains documentation of all activities

Required Qualifications

• High school diploma or equivalent
• Six months to one year of experience in telecommunications or applications programming
• Experience in hardware/software troubleshooting (1 year)
• Experience in over-the-phone customer service support (1 year)
• Proficient computer navigation skills using various software packages