Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Phone Agent (100% remote).

Key Responsibilities

• Provide exceptional customer support by handling inquiries and resolving issues
• Gather customer information thoroughly to assess and fulfill their needs
• Educate customers to solve concerns on the initial call

Required Qualifications

• 2+ years of experience in a call center or help desk capacity, with financial service experience preferred
• Proficient in customer service software and tech applications such as Microsoft Office/Teams
• Ability to handle high-volume inquiries in a fast-paced environment
• High School diploma, GED, or equivalent required
• Bilingual in English and Spanish is preferred but not required