Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to provide technical support remotely.

Key Responsibilities

• Provide technical support via trouble tickets, phone, and email
• Investigate and resolve software and hardware issues for users
• Document support activities and assist patrons with transactions

Required Qualifications, Training, and Education

• Prior call center experience and expertise in ticket creation
• Ability to multi-task across calls, emails, and team chats
• Strong Microsoft Office skills and general computer proficiency
• Solid customer service experience with a problem-solving mindset
• Previous remote or office experience is a plus