Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Expansion) to enhance product adoption and customer satisfaction.

Key Responsibilities

• Manage a pipeline of high-value customers to support activation and increase adoption
• Collect and synthesize host feedback to inform product development and feature updates
• Prepare and host educational webinars to support customer engagement with add-ons

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment
• Experience gathering and documenting product feedback
• Highly organized with strong project and time management skills
• Comfortable using CRM and customer engagement platforms
• Experience in both sales and customer success roles is a plus