Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for providing support to patients regarding home medical equipment services.

Key Responsibilities

• Answer inbound and outbound calls, process orders, and document call information
• Verify insurance eligibility, coverage, and obtain pre-authorizations as needed
• Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative or customer service roles
• Two years of work-related experience required for senior level positions
• Experience with Medicare certified tasks is preferred
• Proficient computer skills, including knowledge of Microsoft Office