Job Summary
A company is looking for a Manager, Customer Success.
Key Responsibilities
- Lead a team of Customer Success Managers and manage customer accounts
- Forecast and manage pipeline of expansion opportunities and renewals
- Develop playbooks and training materials for the customer success team
Required Qualifications
- Minimum of 3 years of experience in Customer Success or Account Management leadership
- Experience leading a remote team across multiple time zones
- Proficiency in providing support for SaaS in B2B and B2C environments
- Ability to develop documentation and training materials for team growth
- Commitment to fostering an inclusive environment for diverse backgrounds
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