Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead a team of Customer Success Managers and manage customer accounts
• Forecast and manage pipeline of expansion opportunities and renewals
• Develop playbooks and training materials for the customer success team

Required Qualifications

• Minimum of 3 years of experience in Customer Success or Account Management leadership
• Experience leading a remote team across multiple time zones
• Proficiency in providing support for SaaS in B2B and B2C environments
• Ability to develop documentation and training materials for team growth
• Commitment to fostering an inclusive environment for diverse backgrounds