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Customer Success Manager

7/10/2025

No location specified

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities
  • Lead a team of Customer Success Managers and manage customer accounts
  • Forecast and manage pipeline of expansion opportunities and renewals
  • Develop playbooks and training materials for the customer success team
Required Qualifications
  • Minimum of 3 years of experience in Customer Success or Account Management leadership
  • Experience leading a remote team across multiple time zones
  • Proficiency in providing support for SaaS in B2B and B2C environments
  • Ability to develop documentation and training materials for team growth
  • Commitment to fostering an inclusive environment for diverse backgrounds

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