Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support for patients in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services while managing inbound and outbound calls
• Process orders, verify documentation, and ensure insurance eligibility and coverage
• Facilitate resolution of customer complaints and maintain quality assurance metrics

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer service
• Two years of experience required for senior level, including one year of exact job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient in computer skills and knowledge of Microsoft Office