Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to enhance customer relationships and drive revenue growth.

Key Responsibilities

• Serve as the primary liaison between partners, end customers, and internal teams to cultivate trusted relationships
• Plan and facilitate key project milestones to ensure consistent project delivery
• Monitor service usage and compile detailed monthly reports for leadership, identifying upsell and cross-sell opportunities

Required Qualifications

• At least 2+ years of experience in sales operations or a related role, preferably in the IT services industry
• Proficiency in Google Office Suite and experience with CRM systems like Hubspot
• Strong analytical skills to translate customer data into actionable strategies
• Ability to work independently and collaboratively in a fast-paced team environment
• Prior experience in customer success or account management is a plus