Customer Success Executive

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Define and implement post-sale strategies for financial institutions, crypto businesses, and government agencies
• Lead and develop a global team of Deployment Strategists to ensure customer value realization
• Collaborate with cross-functional teams to enhance customer experience and drive retention metrics

Required Qualifications

• 8+ years of customer success experience, with 4+ years in leadership roles
• Proven track record in scaling customer success teams in high-growth enterprise SaaS environments
• Expertise in customer journey design and lifecycle measurement
• Experience serving both private and public sector clients
• Working knowledge of blockchain intelligence and financial crimes compliance