Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead a Customer Success team to retain customers and expand product offerings while meeting operational metrics
• Coach and develop Customer Success Managers to ensure effective support for customers and partners
• Act as the primary point of contact for escalation issues and manage team assignments for new customers

Required Qualifications

• Bachelor's degree from an accredited college or university or relevant experience preferred
• 5+ years of leadership experience in client success or service environments
• Proven ability to build valuable business relationships with customers across all products
• Experience in fostering customer relationships within complex organizations