Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success- Enterprise.

Key Responsibilities

• Lead and develop a high-performing team of Senior Customer Success Managers
• Implement strategies to enhance customer outcomes, retention, and satisfaction
• Advocate for team and customer needs by identifying process improvements and building cross-functional relationships

Required Qualifications

• 5+ years of experience in Customer Success or a related client-facing role
• At least 3 years of people management experience
• Demonstrated success in leading high-performing teams in dynamic environments
• Industry experience in real estate, mortgages, or online marketplaces preferred
• Proactive in identifying customer needs and adapting coaching style accordingly