Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of client accounts to foster long-term business relationships
• Deliver a proactive customer contact strategy to drive renewals, product adoption, and revenue growth
• Provide strategic recommendations to help customers optimize product use and digital marketing metrics

Required Qualifications

• 4+ years of customer-facing experience
• Email marketing or digital marketing software experience
• Understanding of software as a service
• Organized and reliable, able to work independently
• Excellent customer relationship management skills