Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage and foster long-term relationships with clients to ensure maximum value from the platform
• Develop and execute onboarding plans for new enterprise customers to quickly demonstrate product value
• Identify upsell opportunities and maintain customer renewals while proactively addressing potential issues

Qualifications

• Bachelor's degree
• 3+ years of customer success experience, preferably in Cyber Security or SaaS
• Understanding of LLMs and Social Engineering preferred
• Ability to manage multiple priorities in a fast-paced environment
• Experience in leading by example within a customer success context