Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote US, PST).

Key Responsibilities

• Partner with customers to ensure strong returns on their investment and communicate ROI throughout the customer lifecycle
• Lead customer retention and expansion efforts within the assigned portfolio
• Collaborate with internal stakeholders to meet customer expectations and drive product adoption

Required Qualifications

• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering
• Experience in change management and product adoption with technical customer personas
• Ability to learn new technologies and communicate technical details effectively
• Proven experience in building relationships with both technical and non-technical customers
• Integrity and flexibility in navigating ambiguity to find solutions