Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (SaaS/SMB).

Key Responsibilities

• Guide new customers through a structured onboarding process
• Manage 35-50 customer relationships from post-launch through renewal
• Identify opportunities for upsell and expansion by aligning customer goals with impactful solutions

Required Qualifications

• 2+ years in a Customer Success or Account Management role, preferably in a SaaS environment
• Proven ability to overcome customer concerns while preserving trust
• Basic knowledge of digital marketing, especially Meta Ads and Google Ads
• Familiarity with Salesforce, Asana, and other customer/project tools
• Experience in physical therapy or chiropractic practice operations is a bonus