Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - US.

Key Responsibilities

• Own the onboarding process for new customers, ensuring smooth transitions and value realization
• Manage a portfolio of 50-200+ accounts, leveraging automation and data to provide personalized support
• Drive product adoption and identify upsell opportunities while collaborating with cross-functional teams

Required Qualifications

• 2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment
• Demonstrated success managing a portfolio of 70-200+ accounts
• Prior experience in the localization industry or with localization tools and workflows
• Comfort with data analysis to inform customer strategies
• Familiarity with customer success tools and metrics